Privacy Policy
Privacy Policy & SMS Consent
Effective Date: March 1st, 2026
1. Information We Collect
Tropicool Air Conditioning may collect the following information from customers:
Name
Phone number
Email address
Service address
Appointment details and service history
This information is used to provide HVAC services, customer support, and appointment communications.
2. SMS Messaging Consent
By providing your phone number to Tropicool Air Conditioning, you consent to receive text messages related to our services, including:
Appointment scheduling and reminders
Service updates
Technician arrival notifications
Customer support responses
Optional promotional offers or maintenance reminders
Message frequency may vary.
Message and data rates may apply.
You can opt out at any time by replying:
STOP – to unsubscribe
HELP – for assistance
3. How We Use Your Information
We use the information we collect to:
Schedule and manage HVAC service appointments
Communicate service updates
Provide customer support
Send occasional service promotions or maintenance reminders (if opted in)
4. Data Sharing
Customer information will not be sold, rented, or shared with third parties for marketing purposes.
Information may only be shared with service providers that help operate our business (such as scheduling or messaging platforms) strictly for business operations.
5. Data Security
We take reasonable measures to protect your information from unauthorized access, disclosure, or misuse.
6. Opt-Out Instructions
You may opt out of SMS communications at any time by replying STOP to any text message.
After opting out, you will no longer receive SMS messages except for responses confirming your opt-out.
7. Contact Information
If you have questions about this Privacy Policy or SMS communications, contact:
Tropicool Air Conditioning
Phone: (631) 923-7794