Privacy Policy & SMS Consent
Effective Date: March 1st, 2026
1. Information We Collect
Tropicool Air Conditioning may collect the following information from customers:
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Name
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Phone number
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Email address
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Service address
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Appointment details and service history
This information is used to provide HVAC services, customer support, and appointment communications.
2. SMS Messaging Consent
By providing your phone number to Tropicool Air Conditioning, you consent to receive text messages related to our services, including:
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Appointment scheduling and reminders
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Service updates
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Technician arrival notifications
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Customer support responses
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Optional promotional offers or maintenance reminders
Message frequency may vary.
Message and data rates may apply.
You can opt out at any time by replying:
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STOP – to unsubscribe
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HELP – for assistance
3. How We Use Your Information
We use the information we collect to:
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Schedule and manage HVAC service appointments
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Communicate service updates
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Provide customer support
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Send occasional service promotions or maintenance reminders (if opted in)
Data Sharing
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Customer data is not shared with 3rd parties for promotional or marketing purposes.
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Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.
Tropicool Air Conditioning Messaging Terms and Conditions
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The messaging program consists of general conversational messaging to answer questions and provide support to customers.
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You can cancel the SMS service at any time. Just text 'STOP' to the phone number from which you received messages. After you send the SMS message 'STOP' to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
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If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at Sales@Tropicoolairconditioning.com
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Carriers are not liable for delayed or undelivered messages.
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As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency will vary based on communication needs. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
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If you have any questions regarding privacy, please read our privacy policy contained in the rest of this document/page.
Terms & Conditions
By using the services of Tropicool Air Conditioning and opting into our SMS communications, you agree to the following terms and conditions:
Consent to Receive Messages
By providing your phone number and opting in, you consent to receive SMS messages from Tropicool Air Conditioning for purposes including but not limited to:
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Appointment scheduling and reminders
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Service updates and notifications
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Customer support communications
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Optional promotions and maintenance reminders
Consent is not a condition of purchase.
Message Frequency
Message frequency may vary depending on your interaction with our services, appointment activity, and communication needs.
Message & Data Rates
Message and data rates may apply for messages sent to you from us and to us from you. Charges depend on your mobile carrier and service plan.
Opt-Out Instructions
You can opt out of receiving SMS messages at any time by replying:
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STOP to unsubscribe
After you send "STOP," you will receive a confirmation message and will no longer receive SMS messages from us unless you opt in again.
Help Instructions
If you need assistance, you can reply:
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HELP for more information
You may also contact us directly at:
Sales@Tropicoolairconditioning.com
Carrier Disclaimer
Mobile carriers are not liable for delayed or undelivered messages.
Eligibility
By opting into SMS communications, you confirm that you are the authorized user of the mobile number provided or have permission from the authorized user.
Privacy
Your information will be handled in accordance with our Privacy Policy outlined above on this page.
Changes to Terms
Tropicool Air Conditioning reserves the right to update or modify these Terms & Conditions at any time. Updates will be posted on this page with the effective date.
5. Data Security
We take reasonable measures to protect your information from unauthorized access, disclosure, or misuse.
6. Opt-Out Instructions
You may opt out of SMS communications at any time by replying STOP to any text message.
After opting out, you will no longer receive SMS messages except for responses confirming your opt-out.
7. Contact Information
If you have questions about this Privacy Policy or SMS communications, contact:
Tropicool Air Conditioning
Phone: (631) 923-7794
Email: Sales@tropicoolairconditioning.com